Start with the complete model shown on your product or packaging label. Product size alone may not identify the correct software or accessory.
Use the Software Download page and match the complete model on your label before downloading.
Identify the exact step that fails: phone Wi-Fi connection, app discovery, device binding, or content upload. Follow the connection troubleshooting guide and include your model and failed step when asking for help.
MP4 is a container, so two files with the same extension can use different video settings. See why two MP4 files may play differently.
Include the complete model, number of blades, software or app name, source device, the exact step that fails, and any error message. Use the community guide: How to describe a problem so others can help.
Visit Owner Support or ask a general setup question in the Hologram Fan Community.
Protect your privacy: Do not post order numbers, addresses, payment details, serial numbers, account details, or private files publicly. Use private store support for order, payment, refund, warranty, delivery, and account questions.
